Customer Service
RM149 / month
Human customer service workspace
AI-Powered Omnichannel Customer Service
One inbox for everycustomer conversation.
Human support.AI automation.One workspace.
Bring website chat, Telegram, WhatsApp and social conversations into one workspace. Let your team, AI, or both handle customer support without switching between tools.
Unified Inbox
All customer conversations in one workspace.
AI Automation
Designed to automate repetitive support while your team stays in control.
Human Handoff
Designed so a person can take over when a conversation needs one.
Multilingual
Support customers across languages and markets.
Meet customers on the channels they already use.
Connect customer conversations to one shared workspace so your team no longer needs to manage separate inboxes and tools.
Website Live Chat
AvailableTelegram
AvailableWhatsApp
Coming soonFacebook Messenger
Coming soonInstagram
Coming soon
Website live chat and Telegram are available today. WhatsApp, Facebook Messenger, and Instagram are in development and are not generally available yet.
One business. Multiple teams. Multiple entry points.
A Workspace is one customer environment. Create separate customer entry points for different products or teams while managing conversations from one workspace.
NexusLiveHelp Workspace
Product A
Website Entry A
Sales Team
Product B
Website Entry B
Support Team
One Workspace is not the same as one chat link.
Every conversation. One place.
Agents work from one console for the conversations that belong to the workspace.
Unified conversations
Website chat and Telegram stay in the same queue.
Team assignment
Give a conversation to the team that should handle it.
Customer context
Keep the useful customer details beside the thread.
AI when it helps. Humans when they matter.
PreviewDesigned for AI + human workflows.
1
Customer
2
AI Assistant
3
Resolved
4
Human needed
5
Agent takeover
How it works
1
Connect
Connect customer channels and website entry points.
2
Route
Organize conversations for the right support workflow.
3
Support
Manage customer conversations from one workspace.
Built for growing customer-facing teams.
Education & Training
Course questions and enrollment follow-ups.
Real Estate
Listing questions across website and messaging.
Beauty & Aesthetic
Appointment and treatment questions.
Automotive
Sales and after-sales conversations.
Insurance
Policy questions that need a clear handoff.
Simple pricing for growing support teams.
Customer Service is the human workspace. AI Customer Service is the complete plan.
AI Customer Service
RecommendedPreview
RM348 / month
Customer service workspace with AI automation.
Enterprise
Contact Sales
Third-party messaging and platform fees are not included where applicable.
Bring your customer conversations into one workspace.
Start with the channels that are live today, and add the rest as they become available.