One workflow across channels
NexusLiveHelp is designed so customers can reach you on the channel they already use, while your team works from one conversation model.
Website live chat and Telegram are in production use today. WhatsApp, Facebook, and Instagram are part of the product architecture and are not claimed as generally available here.
Website Live Chat
AvailableTelegram
AvailableWhatsApp
Foundation / plannedFacebook
Foundation / plannedInstagram
Foundation / planned
Unified conversation workflow
Inbound messages become conversations your team can assign, reply to, and close in one place.
Consistent customer context
Agents see the same customer details and history, whichever channel the message came from.
Agent handoff
Move work between AI assistance and human agents without losing the conversation.
Centralized operations
Admins configure channels, branding, and reporting from the Customer Admin workspace.