AI Only
Let automation handle customer replies when a human team is not in the loop.
About NexusLiveHelp
Customer service built for how modern businesses communicate.
NexusLiveHelp brings customer conversations, human agents, and AI automation into one support workspace.
Built for practical customer service
The product focuses on the day-to-day work of supporting customers, without asking a team to live in several inboxes.
- Reduce fragmented inboxes by bringing conversations into one workspace.
- Give support operations a clearer view of who is handling each conversation.
- Adopt AI in the way that fits the team, including not using it yet.
- Support customers in more than one language.
Designed with Southeast Asia in mind
NexusLiveHelp is initially focused on businesses in Malaysia and Southeast Asia, where customer conversations often span websites and multiple messaging platforms.
AI on your terms
AI + Human
Use AI for suitable replies and keep people available for takeover.
Human Only
Run customer service as a human workspace and add AI later if you choose.
Where we're going
NexusLiveHelp is being developed as an extensible customer service platform, with additional messaging integrations, automation, and operational capabilities continuing to expand.